Everything you need to win social media conversations
One platform. All your messages. Powerful automation. Zero chaos.
Unified Inbox
One inbox for Instagram, X, and Facebook
Stop switching between apps and losing your mind. UnifiedInbox.ai brings every DM, comment, mention, and message from Instagram, X, and Facebook into one clean, organized view. See everything in one place, respond from anywhere, and never miss a conversation again. No more tab-juggling. No more missed messages. Just one inbox that actually makes sense.
- Your Instagram DMs, X mentions, and Facebook Messenger conversations all flow into one unified feed.
- Filter by platform, priority, or conversation type.
- Search across all platforms at once to find any message in seconds.
- Switch between accounts without logging in and out constantly.
- Your entire social presence, managed from one dashboard.
AI-Powered Automation
Smart automation that sounds like you, not a robot
Your AI assistant handles FAQs, answers common questions, and responds to routine messages automatically—in your voice, on your schedule, 24/7. Train it on your brand guidelines, product info, and tone of voice, then watch it work. It's like hiring a virtual assistant who never sleeps, never takes breaks, and never forgets your brand voice.
- Automate responses to frequently asked questions about pricing, shipping, hours, and availability.
- Set up keyword triggers so specific questions get instant, accurate answers.
- Route complex inquiries to your team while AI handles the simple stuff.
- Respond to customers at 2 AM without actually being awake at 2 AM.
- Maintain consistent brand voice across all automated interactions.
Instant Issue Resolution
Catch problems before they become PR disasters
Negative comments and angry DMs don't wait for business hours. UnifiedInbox.ai uses AI sentiment analysis to flag urgent issues, complaints, and high-priority messages automatically. You see what needs immediate attention, respond fast, and turn frustrated customers into loyal advocates before things escalate.
- AI detects negative sentiment and flags messages for immediate review.
- Urgent issues get prioritized automatically so nothing slips through.
- Set up escalation rules to alert team members when critical situations arise.
- Track resolution times and customer satisfaction metrics
- Turn complaints into opportunities by responding faster than your competitors.
Team Collaboration
Your team, coordinated. Your customers, happy.
Multiple people managing your social media? UnifiedInbox.ai keeps everyone on the same page. Assign conversations to specific team members, leave internal notes, see who's handling what, and avoid the chaos of stepping on each other's toes. It's like having a project management system built into your inbox.
- Assign conversations to team members with one click.
- Leave internal notes and context for your teammates without customers seeing them.
- See real-time status updates on who's responding to what.
- Set role-based permissions for everyone.
- Track team performance with response time and resolution metrics.
Smart Filtering & Tagging
Find what matters. Ignore what doesn't.
Not all messages are created equal. Some are hot leads ready to buy. Some are spam. Some are routine questions. UnifiedInbox.ai uses AI to automatically filter, tag, and prioritize conversations so you focus on what actually moves the needle. Work smarter, not harder.
- Auto-tag conversations by type, intent, and priority level.
- Filter by sentiment, platform, keyword, or custom criteria.
- Create saved views for different workflows—leads, support, urgent, etc.
- Flag VIP customers for special attention.
- Let AI filter out spam and bots automatically so you only see real conversations.
Advanced Analytics
Know what's working. Fix what's not.
Gut feelings don't scale. Data does. UnifiedInbox.ai tracks response times, engagement rates, conversion metrics, and team performance so you can make decisions based on facts, not guesses. See exactly how your social media presence is performing and where to improve.
- Track average response time across platforms and team members.
- Monitor conversation volume, peak hours, and seasonal trends.
- Measure conversion rates from social conversations to sales.
- Identify your most common questions to optimize automation.
- Export reports to prove ROI to stakeholders.
Multi-Account Management
Manage multiple brands without losing your sanity
Running multiple accounts or managing clients? UnifiedInbox.ai lets you switch between accounts instantly or view everything in one unified feed. Perfect for agencies, multi-brand companies, and social media managers juggling multiple clients.
- Add unlimited social media accounts to one dashboard.
- Switch between accounts with one click or view all conversations together.
- Set up separate teams and permissions for different accounts.
- Track performance separately for each brand or client.
- Bill clients based on actual usage and performance metrics.
Smart Integrations
Connect your tools. Streamline your workflow.
UnifiedInbox.ai plays nice with the tools you already use. Connect your CRM, email marketing platform, help desk software, and more. Sync contacts, automate workflows, and keep all your customer data in one place.
- Sync conversations to your CRM automatically for complete customer history.
- Capture leads and add them to your email marketing lists.
- Create support tickets from social conversations with one click.
- Connect to Zapier for custom workflow automation.
- Export data to your analytics tools for deeper insights.
Platform-Specific Features
DM automation for instant responses. Comment tracking across posts and ads. Story mention monitoring so you never miss engagement. Lead capture from DMs with automatic email collection. Link delivery via automated DMs when users comment specific keywords.
Real-time mention tracking across your timeline. DM filtering to separate real conversations from spam. Thread context so you always know what was said before. Keyword monitoring to track brand mentions even without tags. Multi-account dashboard for managing multiple X profiles.
Messenger automation for instant customer service. Comment management across posts, ads, and your page. Page inbox management across posts, ads, and your page. Page inbox unification bringing all Facebook messages together. Lead ads integration to capture and follow up automatically. Review monitoring to respond to feedback fast.
Your data, protected. Your accounts, safe.
We use official APIs, follow all automation policies, and encrypt your data end-to-end. SOC 2, GDPR, and CCPA compliance.
UnifiedInbox.ai vs. Managing Social Media Manually
| Feature | Manual Management | UnifiedInbox.ai |
|---|---|---|
| Inbox Organization | Scattered across 3+ apps | One unified view |
| Response Speed | Hours or days | Seconds with automation |
| After-Hours Coverage | Missed messages | 24/7 AI responses |
| Team Coordination | Chaotic, duplicated effort | Organized assignments |
| Lead Capture | Manual, often missed | Automatic tagging & capture |
| Analytics | Guesswork | Real-time data & insights |
| Spam Filtering | Manual sorting | AI-powered filtering |
| Scalability | Hire more people | Automate & scale easily |
Feature questions answered
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